This is long overdue – sorry, it’s taken a while but a few thing going on and wanting a little time to consider it became a longer time! Anyway, here is the outcome as it stands for those wondering what happened in the end.
I spoke with the Head of Security (as I had mentioned) and he was a very pleasant man who assured me regarding the training of the Security staff and there being above average numbers in the premises in question. All of this I had no reason to question and as mentioned previously, he was very respectful, pleasant and professional. He offered to meet me and show me the documentation in regards to their training etc. however, I decided that I did not wish to take up any more of this gentleman’s time. He was very prompt in his response to me and could not have been more helpful. I still had not received any contact from The Palace themselves.
After posting my blog entry “I don’t bite, you know… unless it’s called for.” I forwarded a copy to the premises via email and then received a call and voice mail asking me to call back. I did so and got speaking to the General Manager who informed me that he had tried to call me before but there was no answer but didn’t like leaving voice messages. Anyway, he started with what I thought was an apology about what had happened that night however, it turned into an apology that he still had to listen to a problem that, as far as he was concerned, was sorted on the night. He stated that both himself and the Assistant Manager are ‘hands-on’ and are always available to ensure things run smoothly in the premises. He was there that night and remembered the group in question and was involved with dealing with them. I said to him that I didn’t know what the issue was that necessitated Security being involved on a large scale however I was surprised that they were allowed to stay – he stated that they always try to talk things down and I can respect that. We talked and went through the details of the night and he mentioned being able to check the CCTV cameras in a manner that quite frankly seemed to throw doubt on whether what I was saying actually happened or not. I again referred to the bar staff asking if we were ok on a number of occasions, I referred to approaching a member of security and asking for help which never transpired and I ended with a plea to indeed examine the CCTV cameras and observe exactly what I had just told him. He then said that he couldn’t take my word for it, he would have to talk to the Security Staff.
At this point, I felt completely disregarded as a customer who had a negative experience, as a woman who was touched without consent in this premises under this persons watch, as a woman telling the truth but couldn’t be accepted as such.
In short, there is no resolution to this incident because like so many other incidents in so many other circumstances, this was brushed aside with a closing joking comment of “Sure you’ll buy me a drink the next time you’re in, won’t ya… that is, if ya don’t boycott the place!”
Buy your own bloody drink.